Privacy Policy
Buchanan Hauling and Rigging, Inc. – Privacy Policy
Last updated: 12/04/2025
1. Introduction
Buchanan Hauling and Rigging, Inc. values the privacy and security of our clients, carriers, and website visitors. This Privacy Policy describes how we collect, use, protect, and share personal and business information when you interact with our website or engage our freight, heavy haul, specialized transport, or managed logistics services. By using our site or services you accept the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Information you provide directly: When you submit a rate request, contact form, carrier application, quote request, or any service inquiry, we collect data such as your name, company name, address, email, phone number, shipment or freight details, billing or shipping information, and other relevant logistic-related information.
- Automatic information: As you browse our website, we may collect technical and usage data including IP address, browser type, device type, pages visited, navigation path, and session information.
- Third‑party or vendor sources: We may receive information from analytics tools, load‑tracking systems, IT vendors, or other service providers that support our operations.
We do not sell or trade your personal or business information to third‑party marketers without explicit consent.
3. Use of Collected Information
We use collected information for these purposes:
- To provide and manage our trucking, heavy haul, specialized transport, and 3PL managed logistics services.
- To process rate quotes, freight booking, load assignments, billing, shipment tracking, delivery notifications, and managed logistics coordination.
- To provide customer support and maintain our 24/7 support and tracking services.
- To send service-related updates, notifications, or marketing communications if you opted in.
- To improve our website, security, service performance, and user experience.
- To detect and prevent fraud, unauthorized access, or other harmful activity.
4. Cookies, Tracking & Analytics
We use cookies and similar technologies to remember site preferences, track usage patterns, and support analytics. These tools help us understand how visitors interact with our site and how to improve functionality. You may disable or block cookies via your browser settings. Doing so may affect site functionality. For further details refer to the Buchanan Hauling and Rigging, Inc. Cookie Policy.
5. Your Rights and Choices
Depending on your location, you may have rights related to your personal or business data. These include:
- Accessing the information we hold about you.
- Requesting corrections if information is inaccurate or out of date.
- Requesting deletion of data, or withdrawal of consent for data processing.
- Asking for a copy or transfer of your stored data.
- Opting out of marketing or promotional communications.
To exercise any of these rights, contact us at the phone number or email below.
6. Data Security & Retention
We maintain administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, or alteration. We retain data only as long as necessary to provide services, meet contractual obligations, or comply with legal requirements.
7. Information Sharing
Information may be shared with:
- Service providers and vendors that support operations (analytics, IT support, load tracking, billing).
- Legal or governmental authorities if required by law or in response to legal process.
- Affiliate companies, partners, or purchasers in case of business transfer, merger, or sale.
We will not share your personal or business data with third‑party marketers for marketing purposes without explicit consent.
8. External Links and Third‑Party Content
Our website may include links to external or third‑party sites. We are not responsible for the privacy practices, content, or policies of such external websites.
9. Children’s Privacy
Our services and website are not intended for children under 13. We do not knowingly collect data from minors. If we become aware that we inadvertently collected data from a minority, we will promptly delete that data.
10. Changes to This Privacy Policy
We may update this policy over time to reflect changes in our business practices, legal requirements, or data protection standards. The “Last updated” date will reflect the last revision. We encourage you to review this page periodically.
11. SMS Terms and Conditions
SMS For Consent Communication
The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications. If you have consented to receive text messages from Buchanan Hauling and Rigging, Inc., you may receive text messages related to: appointment reminders, communication, meetings, and follow-up on cases.
For Example: Hello, thank you for contacting Buchanan Hauling and Rigging, Inc., how can we help you? Reply STOP to opt-out at any time. Message and data rates may apply, for assistance, text HELP or visit our website Buchanan Hauling and Rigging, Inc.
Message Frequency: Our SMS message frequency will be from 50 to 1000 text messages daily across all users.
Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally.
Opt-In Method: Customer will Opt-In for SMS messaging from Buchanan Hauling and Rigging, Inc. through intake forms on their website located at www.buchananhauling.com, this agreement for SMS will not be shared with third parties for marketing purposes.
Opt-out: Customer will be able to opt out of SMS messaging from Buchanan Hauling and Rigging, Inc., by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can opt back in at any time by replying START.
12. Contact Information
If you have questions, concerns, or requests regarding your data or this Privacy Policy, contact us at:
Phone: 1‑260‑471‑1877
Email: david.mcconnehey@buchananhauling.com
Address: 4625 Industrial Rd., Fort Wayne, IN 46825, USA
Other Links
For additional links related to Buchanan Hauling and Rigging, Inc., see below
